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CODEX Support

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Latest activity by CODEX Support
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    CODEX Support created an article,

    What is PCI DSS compliance? Is CODEX PCI DSS compliant?

    In regards to our users' data protection, we've managed to be PCI DSS compliant according to Payment Card Industry Data Security Standards. With PCI DSS we do not store any sensitive data provided ...

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    CODEX Support created an article,

    Which fiat gateway providers CODEX has integrated?

    CODEX exchange has integrated the following fiat gateway providers: Neteller, 4bill and Skrill. Now you can easily buy cryptocurrencies with your credit card. Our users have a possibility to depos...

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    CODEX Support created an article,

    What is EOS CPU aid?

    CPU is a time-denominated resource in EOS network. CPU measures the amount of time an EOS BP should dedicate to transactions from your account. In simple terms, the CPU is like a processor in a com...

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    CODEX Support created an article,

    Cryptocurrency Deposit or Withdrawal

    If you have opened the trading interface, click on the "BALANCE" button in the right top corner. To deposit cryptocurrency, simply hover the mouse over the plus ‘+’ sign, click on it and the system...

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    CODEX Support created an article,

    Wrong Payment ID/Memo/Tag

    If you have used a wrong payment IP, Memo or Tag, please contact our customer supportdepartment providing the following information that we require for deposit recovery: Your account’s email Crypt...

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    CODEX Support created an article,

    Deposit Wasn't Credited to My Balance

    When you want to make a deposit, initiating a transaction from a third party service, it usuallytakes less than an hour to settle it. To avoid confusion, you can verify it via Blockchain Explorer. ...

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    CODEX Support created an article,

    Deposit or Withdrawal Fees

    Currently, we do not charge any deposit fees, but there’s a certain minimum deposit amount forall cryptocurrencies that we require to follow. You can get more information on the exact minimum depos...

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    CODEX Support created an article,

    Deposit or Withdrawal Issues

    There are several reasons why you might have an issue with deposits or withdrawals: Wrong Tag/Memo/Payment ID. In case if you have any problems related to deposit, please make sure that you are us...

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    CODEX Support created an article,

    Withdrawal Limits

    Every account has certain withdrawal limits that are predetermined by your account verificationlevel. By default, an unverified account can withdraw up to 2,000 USDT daily worth of any assetsavaila...

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    CODEX Support created an article,

    Withdrawal to Wrong Address

    There’s a very limited time frame when we can completely stop the withdrawal process, and it happens very rarely because there are hundreds of requests that we have to handle every day. Often we ch...