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CODEX Support

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Latest activity by CODEX Support
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    CODEX Support created an article,

    CODEX Affiliate Program

    We are pleased to launch the CODEX Affiliate Program. By taking the role of CODEX ambassadors, you can receive a percentage of trading fees from invited users as a reward every hour.  Percentage am...

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    CODEX Support created an article,

    How do I submit a token to CODEX for listing?

    We are ready to list your tokens if they meet our basic requirements: Firstly, we do not list security tokens. So, we have to obtain a legal opinion from your lawyers, where they clearly state that...

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    CODEX Support created an article,

    What to do if you get "Email/password incorrect" error.

    You might be entering wrong password or email address. If you think that you're using the right email address, try this: Make sure your keyboard's Caps Lock isn't on. Try typing the password somew...

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    CODEX Support created an article,

    Why my deposit is reserved?

    As soon as you make deposit, your funds are in "Reserved" state. It's happenes due to the lack of transaction confirmations. For example, needed number of confirmation for BTC is 3 and 6 ...

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    CODEX Support created an article,

    Creating a CODEX Account

    The following instructions will walk you through the creation and verification of a CODEX account: Click this link to visit the "Sign Up" page: https://codex.one/signup Enter your email ...

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    CODEX Support created an article,

    Set up Two-Factor (2FA)

    To enable two-factor, please, click Security>Enable 2FA and follow the instructions.  If you do not have a mobile device you can still enable two-factor on your PC/MAC with a program like winaut...

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    CODEX Support created an article,

    Why am I unable to receive the confirmation email for withdrawals?

    CODEX sends withdrawal request emails promptly when you press the withdraw button. If you do not receive the withdrawal request email you should make sure it's not in your spam folder and also whit...

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    CODEX Support created an article,

    Where is my deposit?

    We cannot credit transactions until they have the proper number of confirmations on the blockchain. CODEX does not control the blockchain nor can we make it go any faster. The transaction time is c...

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    CODEX Support created an article,

    Where is my withdrawal?

    Created - This means you have created your withdrawal request. Approved - This means you have authorized your withdrawal and our system is working on sending it. In rare cases you may see an Approv...

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    CODEX Support created an article,

    Margin Trading Availability

    CODEX is currently working on a new trade engine that will allow for margin trading and advanced order types, as well as unbelievably fast transactions (ETA Feb. 2019). At this time, Margin trading...