There’s a very limited time frame when we can completely stop the withdrawal process, and it happens very rarely because there are hundreds of requests that we have to handle every day. Often we check the list of user request from oldest to the newest, and there's a high chance that we simply won’t be able to assist during such a short timeframe.
Please be attentive when withdrawing.
Unfortunately, if a withdrawal to wrong address was processed entirely, there’s no way to reverse your transaction and recover it.
The problem lies not in the technical realization of the exchange, but the blockchain technology itself that is based around the irreversible transactions principle.