Novice's Guide

• Cryptocurrency Deposit or Withdrawal
• Deposit or Withdrawal Fees
• Deposit or Withdrawal Issues
• What is Trade Mining?
• How to Reduce Trading Fees?
• Taker and Maker Fees

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Verification

• Verified Account Benefits
• How Much Does It Take to Verify Documents?
• Restricted and Allowed Countries
• Rejected Verification
• KYC Guide: CODEX Verification Procedure

Security

• Session Management
• How to Create API Keys?
• Enabling Backup Codes
• Google 2FA Activation
• SMS 2FA Activation
• Resetting SMS 2FA

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Common Questions

• How to submit a coin or token to CODEX for listing?
• What is EOS CPU aid?
• What is PCI DSS compliance? Is CODEX PCI DSS compliant?
• Which fiat gateway providers CODEX has integrated?

Common Issues

• Basic 2FA Troubleshooting
• Can't Receive Confirmation Email
• I get "Email/Password incorrect" error. What should I do?

Account

• How to Change an Email?
• How to Delete Account?
• How to Reset Password?
• Scatter Guide: Setting up a CODEX Account
• Suspended Accounts

Wallets

• Wrong Payment ID/Memo/Tag
• Deposit Wasn't Credited to My Balance
• Withdrawal Limits
• Withdrawal to Wrong Address
• Why my deposit is reserved?
• Why am I unable to receive the confirmation email for withdrawals?

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Trading

• What is Stop-Limit Order?
• What is Stop Order?
• What is Scaled Order?
• What is Market Order?
• What is Limit Order?
• How to Use Stop-Limit Orders?

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